UP77 Frequently Asked Questions (FAQ)

login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use that OTP to set a new password and log back in. The whole process takes under 2 minutes.

No. up77 allows only one account per person. Creating multiple accounts violates our terms and may result in all accounts being permanently closed. If you're having trouble, please contact our support team.

Yes, KYC verification may be required for larger withdrawals. You can easily verify your identity using a national ID card or passport. Verified accounts also benefit from faster withdrawal processing.

Yes, but identity verification is required. You can submit a change request through Account Settings or contact our support team for assistance. This process may take a little time to ensure your account's security.

The minimum deposit on up77 starts at just BDT 500. Start small and build your experience at your own pace. Minimum amounts may vary depending on the payment method.

Most withdrawals are processed within 15 minutes to 24 hours. Verified accounts are typically processed faster. Large withdrawal amounts may require additional verification.

up77 does not charge any transaction fees. However, your payment provider (bKash, Nagad, etc.) may apply their own service charges. Check the relevant platform's fees before making a transaction.

A wagering requirement is the number of times you must bet bonus funds before you can withdraw them. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place BDT 20,000 in total bets. Terms and conditions vary for each bonus.

Yes! Logging in to up77 every day gives you a chance to earn a daily login bonus. Log in for 7 consecutive days to unlock a special reward. Weekly and monthly loyalty bonuses are also available.

You are automatically enrolled in up77's VIP program. Earn points with every bet and advance through higher tiers. VIP members enjoy exclusive cashback, higher withdrawal limits, and dedicated support.

Yes! up77's Betting section Yes, live Sports Betting is available. You can place real-time bets on cricket, football, kabaddi, badminton, and more — covering both international and local matches.

Yes. All games on up77 use RNG (Random Number Generator) technology, independently audited by third parties. Live Casino games are run by real dealers, ensuring completely fair and unbiased results.

If you lose connection, up77 automatically saves your game progress. Once you reconnect, you can pick up right where you left off. The outcome of any active bet or round is securely stored on our servers.

Minimum bet amounts vary by game. Slots generally start from as low as BDT 10. Live table games may have slightly higher minimums. You can view the bet limits within each game.

If you notice any suspicious activity, immediately email [email protected] or reach out via Live Chat. Our support team will temporarily lock the account and launch an investigation. Acting quickly helps minimize any potential loss.

You can enable 2FA from the "Security" section in your account settings. Choose between Google Authenticator or SMS OTP. With 2FA enabled, your account stays protected even if your password is compromised.

Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special symbols. Avoid using your date of birth or simple words. Changing your password every 3 months is a good habit.

To install an APK on Android, you need to enable "Install from Unknown Sources." Go to Settings > Security > Unknown Sources and turn it on. You can turn it off again after installation.

When a new update is available, you'll get a notification inside the app. Alternatively, Download Page Download and install the latest version from there. Updates bring new features and bug fixes.

Absolutely. Without the app, you can still access up77 directly through Chrome, Firefox, or Safari and play all games. The full experience is available on mobile browsers too, though the app offers slightly faster performance.